Embrace Customer Success early on…

Companies that embrace Customer Success early on can achieve massive results by focusing on: Growth: Facing fewer headwinds in the form of churn and more tailwinds in the form of up sell and cross-sell, businesses that focus on Customer Success simply grow faster.  Plus successful customers become advocates and references to drive more new clients. […]

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Customer Success: Dawn of a New Era

Throughout history organizations have focused on two core processes; building a product and selling it. The Customer Success paradigm argues for a third core process; driving Customer Success. As a result, if you plan on enabling your customers to be successful with your product, then success for your business (in terms of sales and profits) […]

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